Refund and Returns Policy

We believe that fragrance is a deeply personal experience. Each bottle of natural perfume we offer has been blended with the intention of awakening senses, memories, and emotions. Because of the nature of our products—handcrafted with essential oils, botanicals, and plant-based carriers—every purchase represents a journey of scent designed specifically for you.

We want your experience with us to be joyful and fulfilling. However, we understand that personal preferences can vary and that what feels like a match to one customer might not align with another’s expectations. Our team puts care and attention into providing clear product descriptions, detailed ingredient lists, and honest aromatic profiles for every item. These are created to guide you before purchasing and help you make a confident, informed choice.

Since our fragrances are made using natural oils and extracts, they may evolve differently on each person’s skin. Factors such as body chemistry, temperature, and skin type can influence the way a scent opens, lingers, and dries down. What smells bold and floral on one individual may appear light and woodsy on another. We encourage our customers to keep this in mind when selecting a perfume, as each product is an experience tailored by nature and the wearer combined.

Due to the intimate nature of fragrance products and our commitment to maintaining the highest hygiene standards, we do not accept returns of opened items. All of our perfumes are sealed in protective packaging to ensure freshness and purity upon arrival. Once that seal is broken, the product is considered used and cannot be restocked or redistributed for sanitary reasons.

If your package arrives damaged or if the wrong product was sent, we encourage you to contact us as soon as possible. Our team will gladly review the situation and explore an appropriate resolution. We may ask for photos or a brief description of the issue to better understand how we can help. Our goal is not just to provide a physical item but to offer peace of mind in every interaction.

While refunds are not guaranteed in all situations, we handle each inquiry on a case-by-case basis with empathy and respect. Our approach is rooted in mutual trust—we know our customers value quality, and we value their satisfaction just as much. Any situation that falls outside the scope of regular expectations will be reviewed by a real human, not an automated system.

We also understand that buying fragrance online requires imagination. That’s why we work hard to build a transparent experience—sharing information about top, middle, and base notes, the inspiration behind each blend, and usage suggestions. We encourage you to explore these descriptions in detail before committing to a purchase, and to reach out with any questions beforehand. We’re happy to guide you toward a blend that fits your mood, style, or even season.

Every perfume is made in small batches, and no two blends are exactly alike. That’s the beauty of nature—it shifts, evolves, and surprises. When you buy from us, you’re not just getting a scent in a bottle. You’re taking home a sensory story, one that’s been distilled with intention and crafted to support your well-being.

Thank you for honoring the art of natural perfumery and for choosing products that align with mindful, botanical living. Your trust and understanding help us remain true to our values of sustainability, honesty, and human-centered care.